CUSTOMER RETENTION OPTIMIZATION & MARKETING MANAGEMENT

Customer insights, customer retention, and marketing for high-visitation establishments is what we do. Helping you communicate that it is YOUR establishment that needs to be experienced time after time is where we separate from the pack.

Discover what your customers are thinking, and even why they aren’t returning to your establishment.

Considering it is 5x more expensive to acquire a new customer than to return one, and that repeat customers spend 67% more, you might be letting huge profits walk out the door.

RevKick will provide you with insights from YOUR customers as to why they aren’t returning, how much it is impacting your bottom line, and options how to resolve the problems.

Get your customers to return at a higher rate – designing the optimal guest experience for them, adding more of what they love and removing the things they hate.

All you have to do?

Just select your ideal service-delivery update and upgrade options.

We’ll handle the rest and integrate them with ease, on-demand.

You can hand over part, or all of the reigns for executing the marketing strategy for your establishment. This includes the campaigns and tactics used to create and meet the demand of target customers to drive profitability.

Media Planning | Media Buying | Digital Media Buys | SEO | Social Media Ads & Management | Programmatic Ads | Data & Analytics | Creative Services

Trying to hit big marketing goals while working with a bare-bones marketing team? You provide the business objectives, and we provide the strategies.

You may not be able to hire a full-time Chief Marketing Officer, but having access to one can fill the gaps and help you plan and strategize — and this lets your team dedicate their time to important daily operations.

We offer fractional CMO packages in buckets of 5, 10, or 15 hours per month.

High-visitation establishment = an entity who services, at minimum, several thousands of guests/visitors/customers on a daily, monthly, or annual basis.

  • Amusement & Theme Parks

  • Attractions

  • Brick & Mortar Retail

  • Conferences
  • Entertainment Parks
  • Entertainment Venues
  • Festivals & Fairs
  • Financial Institutions

  • Location-based Entertainment

  • Museums & Art Galleries

  • Restaurants & Hospitality

  • Special Events

OUR STORY STARTED BY LISTENING. TO YOU!

Everything we do is aimed at achieving higher performance and value to high-visitation clients.

Through watching and listening to high-visitation users of marketing/advertising agencies, we’ve built a new way of doing business from the ground up. Unlike the typical generic approach for marketing agencies where the goal is to service every industry while solely targeting new customers, we only service high-visitation clients. And in addition to customer acquisition, we focus on the retention of your customers and their value to you over time. It’s simple. It works.

TACKLING YOUR TOP PAIN POINTS

Our company is built to solve the top problems faced by high-visitation establishments who hire marketing agencies:

  1. Overspending to acquire customers
  2. Self-prescribed marketing solutions
  3. Minimal strategy to retain customers
  4. Weak support staff from agency partner – poorly trained, high-turnover, little to no experience

As a result, we can uncover key insights, and translate those insights into actions that are viable for your business.

FOR STARTERS,

Our team ONLY focuses on high-visitation establishments, and not every other type of business. 

(And, we don’t even try to sell them.)

Our high-visitation service model is designed specifically for high-visitation users of marketing agencies/partners. This hyper focus gives us better insight into the challenges faced by our clients, and our recommendations reflect that expertise.

IT’S DIFFERENT BUT DOES IT MAKE A DIFFERENCE?

Generic, multi-industry ad agencies are not built to design customer experiences and manage the marketing initiatives for high-visitation clients.

The typical generic based agency model is really best at servicing dozens of customers in a variety of industries, most of which average less than 1500 in-person visitors. 

The difference is clear the first time you meet with us.

WE DO THIS BECAUSE THERE IS A REAL NEED…

Customer Experience Stats:

  • 73% of consumers say that CX is a deciding factor when making purchase decisions.
  • Almost 92% of customers trust positive reviews from their family and friends more than advertising
  • 88% of customers trust online reviews, just as they trust reviews from people they know
  • 80% of companies believe they deliver “superior experiences,” only 8% of customers agree
  • 1 in 10 business experiences leads to cut or stop in spending

The impact on customer retention:

  • The Hospitality, Leisure, and Travel industry has the lowest customer retention, retaining only 55% of their customers
  • Retaining existing customers has been shown to increase profitability by 25% to an astounding 95%
  • It can cost 5 to 25 times more to acquire a new customer than to retain an existing one
  • Repeat customers have been measured to spend an average of 67% more than new customers

AT THE END OF THE DAY, WHAT’S THE ROI?

You will be able to measure the impact to the bottom line by:

  • Customer acquisition – an increase in customers/visitors/attendees compared to the same time period in previous weeks, months and years
  • Guest retention – an increase in repeat visitation rates (RVRs)
  • An increase in transaction value per customer
  • A decrease in customer acquisition costs

You will be able to measure satisfaction of the experience by:

  • Improved Net Promoter Scores (NPS)
  • An increase in 5 star ratings/reviews
  • An increase in customer and employee satisfaction scores

We’re here to help drive real business outcomes, not just blue-sky metrics.

WE WON’T WASTE YOUR TIME

You’ll know quickly if our program is a fit.